Who we are and What we do..........

The Dumfries and Galloway Hard of Hearing Group is a local charity (SCIO) which provides services for people who are hard of hearing.  The group operates across Dumfries and Galloway offering a care and maintenance service of NHS hearing aids and providing support and advice for our Service Users.  All our drop-ins are run by trained volunteers. 

Our aim is to help reduce isolation and increase independence for our Service Users and encourage people who are hard of hearing to get the most out of their hearing aids and any additional support available.

The Service is complementary to the services provided by the NHS and Social Work.


The group is run by a management board with co-opted members from D&G Social Work, D&G NHS and Action on Hearing Loss Scotland.

We have recently introduced a new service for care homes in D&G.  This is a developing service.  See our Care Home Service page for more information.

It can take some time to get used to hearing aids and it can be very frustrating if your hearing aid is not functioning properly because it needs cleaning or the tubing replaced.

We have drop-ins across D&G, which enable people to access a local service rather than having to make a trip or get an appointment in Dumfries or Stranraer with the Audiology Department for basic care and maintenance.

Thanks to the Big Lottery Awards for All Scotland programme, we are able to offer Deaf Awareness Training to groups and organisations.  For more information, visit our Deaf Awareness Training page.

In 2014 we:

  • Ran 377 drop-ins, an increase of 19% on 2013
  • We opened new drop-ins in Dalbeattie, Moffat and New Galloway
  • Recruited  a further 13 volunteers
  • Had 3983 visits to our drop-ins, a 16% increase on 2013
  • Maintained 5688 hearing aids, a 29% increase on 2013
  • Made 192 home visits, a 19% increase on 2013
  • Continued to support residents in three care homes
  • Trained eight members of care home staff

We are pleased to announce that we are supported by: